At WP Desk we provide professional and friendly support to our customers. To keep things clear we created this support policy to outline the scope of our support.
How can we help you?
|Assistance installing and setting up the plugin||Happy to help|
|Questions about plugin's features and functionality||Happy to help|
|Plugin's bug fixes||Happy to help|
|Compatibility with third-party plugins or themes||Cannot help, sorry|
|Customizing plugin for personal needs||Cannot help, sorry|
|Setting up a server or domain||Cannot help, sorry|
|General problems with WooCommerce or WordPress||Cannot help, sorry|
What are our working hours?
We work from 9 AM to 5 PM, CEST UTC+2, European time. You will get an answer from us within these hours. Click here to check what time it is on our side and compare it to yours.
Do you provide support for the free plugins?
We only provide support in the support forums at WordPress.org. Here are the plugins’ support forums:
- Flexible Checkout Fields
- Flexible Invoices
- Flexible Product Fields
- Flexible Shipping
- WooCommerce UPS
Do I have to grant you access to my shop or FTP account?
In most cases there is no need for that, but still there may be situations when we will need admin access to your site in order to debug the problem. We only ask you for it in justified cases. There may occur a situation when we won’t be able to help you without the admin access.
How long after purchase can you help?
We offer 1 year of technical support. After a year, you need to renew your license in order to still receive plugin updates and support.
Which plugin versions do you provide support for?
We only provide support for the latest versions of our plugins. If you would experience issues with older version, we might ask you to update your plugin to latest version before we can help you.
Which PHP versions are supported?
Our plugins require PHP version 5.6 or higher. Some functions may work on the PHP 5.5, but is not officially supported.